We've Got Your Six
Questions about your training, packages, orders, or account? Reach the team below or browse the FAQs.
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Frequently Asked
How do I cancel or change my membership?
Sign in and open the Support tab in the app (or the Plan button in the header). You can switch plans or open the billing portal to cancel — cancellation takes effect at the end of your current billing period.
What's your refund policy?
All sales are final. We do not offer refunds on subscriptions, lifetime memberships, or apparel orders. You can cancel a subscription anytime to stop future billing — access continues through the end of your current billing period. For billing issues or questions, email dutyready-365@outlook.com.
Do you ship apparel internationally?
Yes — we ship to the US, Canada, UK, and most EU countries. Shipping costs are calculated at checkout.
Can I train if I'm injured or returning after time off?
Yes. Every workout has scaled and at-home options, and our coaches can help adjust programming. Email dutyready-365@outlook.com with details.
Who is DutyReady 365 for?
Everyone. Everyday Fit is the main program for anyone building strength and fitness, and Home Fit needs no equipment at all. If your job demands it, you can also switch to the Firefighter, Law Enforcement, or Military Fit tracks — all five are included in one membership.
Do I need a gym?
No. Every exercise has an at-home version, and Home Fit is fully bodyweight, so you can train anywhere.
Can I switch Fit tracks?
Yes. Pick your workout mode from the dropdown in the Workouts tab and change it anytime — every track is included.