We've Got Your Six
Questions about your training, packages, orders, or account? Reach the team below or browse the FAQs.
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Frequently Asked
How do I cancel or change my package?
Sign in and open the Support tab in the app (or the Plan button in the header). You can switch plans or open the billing portal to cancel — cancellation takes effect at the end of your current billing period.
What's your refund policy?
All sales are final. We do not offer refunds on subscriptions, lifetime memberships, or apparel orders. You can cancel a subscription anytime to stop future billing — access continues through the end of your current billing period. For billing issues or questions, email dutready-365@outlook.com.
Do you ship apparel internationally?
Yes — we ship to the US, Canada, UK, and most EU countries. Shipping costs are calculated at checkout.
Can I train if I'm injured or returning from leave?
Yes. All packages include scaled options, and our coaches can help adjust programming. Email dutready-365@outlook.com with details.
Is DutyReady 365 only for first responders?
No. It's built around first responder, military, and tactical athlete needs, but anyone training for operational fitness is welcome.